I'll be using Live Check-In for multiple events. Do I have to activate it within each event?
Can I use the iPad for the Hub for guest check-in or guest management?
Does the meal choice for each registrant show up in Live Check-In?
My event is showing the attendance data from when I practiced Live Check-In.
Why are there overflow groups on the Manage Registrants page after practicing Live Check-In?
Some of my devices connected, but now I can't connect any other devices.
Frequently Asked Questions
Can we use the WiFi at our venue instead of using a router?
Maybe, but we don't recommend it. To be on the safe side, you'll want to bring a wireless router with you as a backup.
Here are some things to watch out for when considering using the venue's wifi:
You need to be able to join the network on the venue's WiFi and share data between your devices. Due to security reasons, many venues will not allow this functionality, in which case your devices will not connect to the Hub. We recommend checking with the venue staff about this as well as testing connectivity on the venue's WiFi before the event to make sure that your devices can join the network and share data between devices.
The network could have a certain setting for public networks that disallows devices to “see” each other on the network. Once your devices join the network, you’ll need to make sure that the devices can "see" each other. This can be confirmed when you initiate Live Check-in on the Hub iPad and try to connect other devices to the Hub iPad. As long as the other devices can connect to the Hub iPad and you can see your event data, you're good!
The venue’s WiFi might not have a strong signal, which can cause problems for Live Check-In.
Other people/devices trying to use the venue’s complimentary WiFi will be competing with Live Check-In, which might slow down check-in.
Can we use our own router?
Yes! You can disconnect a home or office router and use it for Live Check-In. Just follow the same instructions for setting up Live Check-In.
How much does Live Check-In cost?
If you are on an All Access or Attendance subscription plan, Live Check-In is free to use for your Attendance event. This does not include the use of a router or iPads.
Note: Device rentals have been discontinued, but you can use your own equipment or rent devices from another source. See below for more information about using your own router!
When should I activate Live Check-In in my event?
You can activate Live Check-In at any time before your event as long as you have filled out the initial Event Details form. We recommend activating and practicing Live Check-In in advance of your event.
Note: Device rentals have been discontinued. If you are planning to rent a router from another source, you'll need to place that device order in time for the devices to be shipped to you before your event.
I'll be using Live Check-In for multiple events. Do I have to activate it within each event?
If you have multiple events within your FundEasy account, you’ll need to activate Live Check-In within each event that you want to use Live Check-In for. You can activate Live Check-In by going to the Attendance Live Check-In page on the left.
How many devices do I need?
When you activate Live Check-In within your Attendance event, the activation process will give you a recommendation of how many devices you’ll need based on the number of people you expect to attend. At the least, you'll need one router, one iPad to use as the Hub iPad, and at least one more iPad to use for Guest Check-In/Management. You may need additional iPads to use for Guest Management (depending on how many people you expect to attend) as well as the recommended number of iPhones/iPads to use for Guest Check-In.
Can I use a laptop for Live Check-In?
Live Check-In was designed specifically for iPads and iPhones. Live Check-In can be run on Mac laptops that have an M1 chip or above, but you may experience connectivity or display issues even on compatible Mac laptops. To find out if a Mac laptop is compatible, click the apple icon in the top right corner of the screen and choose About This Mac. You can also go to the App Store on the laptop; the Live Check-In app will show up when you search for it in the App Store if the laptop is compatible with Live Check-In. We recommend practicing with Live Check-In using the specific devices you plan to use at your event to ensure the best experience.
Note: You can run either the Hub app or the check-in/management app on a device. Do not run both apps at the same time on the same device.
Where do I get the apps for Live Check-In?
You'll find the apps in the Apple store. Live Check-In is only available for iOS devices.
Attendance Live Check-In - For iPhone, iPad (including Mini), and iPod Touch. Guest Management tools within the Live Check-In app are available only on iPad and iPad Mini.
Attendance Live Check-In Hub - For iPad only
Can I use the iPad for the Hub for guest check-in or guest management?
No. The Hub is the server for your event and cannot be used as a device for guest check-in or guest management.
Can I practice Live Check-In before my event?
Yes, and we strongly encourage you to do so! This article shows you how: How to Practice Live Check-In
My table layout is not confirmed yet. How can I assign groups to tables in order to practice Live Check-In?
You can create a sample Table Chart, even if it doesn’t look like the one you’ll use for your event, and click the Auto Fill Remaining link below the Table Chart to randomly assign all the groups to tables. Then, you can practice Live Check-In. When you’re done practicing, click the Unnumber All link below the Table Chart to remove all the groups from the Table Chart. You can then delete the Table Chart with the Delete link in the top right corner if you’ll need to start over to create the actual layout for your event.
How far away can the devices be from the router?
The range is dependent on the venue. For example, if it is open and there isn't a competing WiFi signal, you can get 100-150 feet between devices. If there are walls or if the venue has a strong WiFi signal, it might cause some interference, which would mean that you'll need to keep them closer. If you can keep the Hub iPad and the router in a centralized location, then your devices should all be able to connect to them consistently.
Can I use Live Check-In to process payments at my event?
No, Live Check-In does not currently have the capability to process payments.
Does the meal choice for each registrant show up in Live Check-In?
Yes, registrants' meal choices are shown in Live Check-In.
Troubleshooting Tips
Problem: My devices say "not connected to Hub."
Solution:
Double-check that all devices, including the Hub iPad, are on the same network.
If your Hub iPad and/or check-in/management devices are running iOS 12 or higher, check all the devices to make sure that the Hub and Attendance Live Check-In apps are allowed to connect to other devices on your local network. To do this, go to Settings > Privacy > Local Network on each device that is running iOS 12 or higher. You'll see a list of apps; toggle on the Hub and Attendance Live Check-In apps, as applicable.
Fully power down the Hub iPad to reboot it. You'll need to make sure it fully powers down rather than just going to sleep. Then, power it back on and check the WiFi settings to be sure it is on the same network as the other devices. Open the Hub app and it should bring you to the "Good to Go" screen.
Unplug the router for 30 seconds, then plug it back in. Once the router has rebooted, connect all the devices to the router's network. If this doesn't help, try a different router or network - even a hot spot from your phone should work. The goal is for all the devices to be on the same network.
Download your data again:
If you are on the Good to Go screen, connect to an actual internet connection - even a hot spot from your phone should work.
Click "Finish Live Check-In" and then click "Erase & Reset Hub."
Important Note: Erasing & Resetting the Hub will erase any attendance/check-in data you've already recorded in the Live Check-In app up to this point, and you'll need to re-download your event data from FundEasy. If you've already checked anyone in, you'll need to re-check in those guests (after re-downloading your event data) in order to collect their attendance data again.When you get back to the beginning of the Hub app, go through the steps to download your data from FundEasy again.
When you get back to the "Good to Go" screen, be sure that all your devices are on the same network.
Use a different iPad as the Hub and try the setup steps again with that new device.
Problem: My devices say "no internet connection."
Cause: If you are using an offline wireless router, the network the router is providing is technically not connected to the internet. It is a closed/offline network that will allow the devices on it to "talk" to each other.
Solution: You don't need to be connected to the internet. You just need to be connected to the closed/offline network provided by your router. So you can disregard the "no internet connection" message on your devices.
Problem: I can't connect the Hub with the other devices. Other devices are spinning and saying "connecting to the Hub."
Cause:
If the other devices are trying to get the Hub's data but can't connect to the Hub, they will spin endlessly. In this case, you may have forgotten to move the Hub iPad to the same network as the other devices (because the Hub iPad started off on an actual Wifi network to download the event data to the Hub). The Hub will not be able to send the data if it's not on the same network as the other devices.
The Hub iPad might have previously been on the router's network but then jumped to another, favored network.
Solution:
Make sure the Hub iPad is connected to the router's network - the network that all the other devices are connected to.
"Forget" the favored network (go to your wifi settings, select the network, tap the eye icon, and choose to forget the network). This will make the Hub device not jump to join that network.
Problem: Live Check-In was working but now it's not.
Cause:
The Hub app may have crashed.
You may have closed the Hub iPad or put the Hub iPad to sleep.
Note: This will probably not cause you to lose your check-in data, because it's stored on the Hub. You might lose the ability to view the Hub's data (if the Hub app crashes or the Hub iPad is closed or put to sleep), but in most cases the data will not be lost.
Solution:
Re-open the Hub app.
Open the Hub iPad or wake it back up.
Problem: All the devices are connected to the same network, but I still can't see the data on my devices. The devices say, "Waiting for the hub to send data..."
Cause: The data may have not downloaded properly.
Solution: You'll need to start over in order to re-do the data download. Connect the Hub iPad to the internet (not to the router's network). Choose to finish Live Check-In, and then click the red Erase & Reset button. Once you get back to the beginning, stay on the internet connection and follow the steps on the screen to download your event data from FundEasy to start over.
Important Note: Erasing & Resetting the Hub will erase any attendance/check-in data you've already recorded in the Live Check-In app up to this point, and you'll need to re-download your event data from FundEasy. If you've already checked anyone in, you'll need to re-check in those guests (after re-downloading your event data) in order to collect their attendance data again.
Problem: My devices aren't communicating with each other.
Cause: If you're using your venue's WiFi, the WiFi might have a setting that prevents the devices from joining the same network/communicating with each other.
Solution: Use your own router, or use someone's phone as a hotspot.
Problem: I'm in a strange loop, or I'm stuck somewhere in the app.
Solution: Try each of these solutions; if one doesn't help, move to the next. Note: Solution #3 will erase any attendance/check-in data you've already recorded in the Attendance Live Check-In app up to this point!
Shut down the Hub iPad with the power button. Make sure it fully powers down rather than just going to sleep. Then, power it back on and check the WiFi settings to be sure it is on the same network as the other devices. Open the Hub app.
Swipe the iPad's Wifi off and then on.
Completely delete the Hub app and re-download it, then force the event open on the "Live Check-In is in Session" page in your FundEasy account. Note: This will give you access to your original event, but will erase any attendance/check-in data you've already recorded in the Live Check-In app up to this point! You'll need to re-download your event data from FundEasy. If you've already checked anyone in, you'll need to re-check in those guests (after re-downloading your event data) in order to collect their attendance data again.
Problem: I just opened the Attendance App on my iPhone, but the keyboard won't engage when I select the search bar.
Solution: Clicking Home and Check-In Guests will correct the issue.
Problem: I got back to the beginning of Live Check-In but my event is still locked in FundEasy. I can't get back into my event.
Solution:
Once you upload your attendance data after using Live Check-In for your event, your event in FundEasy should unlock. If you see the lock out screen after practicing or using Live Check-In, try refreshing your FundEasy account page, changing to another event, or logging out and logging back into FundEasy on your computer.
If you were practicing Live Check-In, open the Hub app and make sure that you've completed all the steps to Erase & Reset the Hub. You must be connected to wifi to Erase & Reset the Hub. If you were connected to the router's network when you did this, connect to a real internet connection instead and go through the steps to and Erase & Reset the Hub.
After your event, you must be connected to the Internet, not to the router's network, to upload your attendance records and Erase & Reset your Hub. Make sure that you stay connected to the Internet while you do this. If you were connected to the router's network when you did this, connect to a real internet connection instead and go through the steps to upload your attendance records, and Erase & Reset the Hub. In rare cases when there may be a weak internet connection, you may need to log in again and repeat all the steps.
Problem: My event is showing the attendance data from when I practiced Live Check-In.
Cause: You uploaded the sample attendance data from practicing Live Check-In.
Solution: You can leave the event as it is and it will just have the wrong attendance data until the actual attendance data is uploaded from the actual event.
Alternatively, you can go to the Live Check-In page, click the Edit Attendance Records link toward the top right, uncheck everyone's name to mark them as unattended, and click Save in the bottom right corner.
Problem: Why are there overflow groups on the Manage Registrants page after practicing Live Check-In?
Cause: If there are empty tables (with no groups assigned to them) on your Table Chart when you begin practicing or using Live Check-In, the system will create empty groups on the Manage Registrants page and assign those groups to the empty tables on the Table Chart. These overflow groups allow you to be able to seat people at those tables while using Live Check-In.
Solution: If you don’t want the system to automatically create those overflow groups, make sure that all the tables on the Table Chart have a group assigned to them (you may need to create your own empty groups on the Manage Registrants page and assign those groups to the empty tables on the Table Chart).
Problem: Some of my devices connected, but now I can't connect any other devices.
Cause: Some routers have a limit on the number of devices you can connect at one time.
Solution: If you have a large event and anticipate using many devices, please check the information about your router to ensure that it can support the number of devices you plan to use. For example, some routers have a limit of 20 connected devices.