Follow the steps below to upgrade to the latest version of iOS or to check if your Mac laptop is compatible with Live Check-In.

 

iPhone Settings

  • Step 1 – Locate the “Settings” app on your device


  • Step 2 - Tap "General"



  • Step 3 - Tap "About"



  • Step 4 - Find the "Version"

     

Does your version say 12 or higher?
If so, then you’re all set! If not, you'll need to upgrade to the latest version.

 

iPad Settings

  • Step 1 – Locate the “Settings” app on your device


  • Step 2 – Tap “General” on the left side

  • Step 3 – Tap “About” on the right side

  • Step 4 – Find the "Version"

Does your version say 12 or higher?
If so, then you’re all set! If not, you'll need to upgrade to the latest version.

 

Mac Laptop Settings

Live Check-In can be run on Mac laptops that have an M1 chip or above. 

Note: You can run either the Hub app or the check-in/management app on a device. Do not run both apps at the same time on the same device.

  • Step 1 – Click the apple icon in the top right corner of the screen

  • Step 2 – Choose "About This Mac"

  • Step 3 – Find the Chip info


Does your laptop say Apple M1 (or higher) ?
If so, and you're running macOS version 11.0 or higher, then you’re all set! If not, you'll need to use a compatible iOS device or a different Mac laptop that has the M1 chip (or higher).  

Alternatively, you can go to the App Store on the laptop; the Live Check-In app will show up when you search for it in the App Store if the laptop is compatible with Live Check-In.