Follow the steps below to upgrade to the latest version of iOS or to check if your Mac laptop is compatible with Live Check-In.
Please note that Live Check-In was designed specifically for iPads and iPhones. Certain Mac laptops may be compatible, but you may experience connectivity or display issues even on compatible Mac laptops. We recommend practicing with Live Check-In using the specific devices you plan to use at your event to ensure the best experience.
iPhone Settings
Step 1 – Locate the “Settings” app on your device
Step 2 - Tap "General"
Step 3 - Tap "About"
Step 4 - Find the "Version"
Does your version say 12 or higher?
If so, then you’re all set! If not, you'll need to upgrade to the latest version.
iPad Settings
Step 1 – Locate the “Settings” app on your device
Step 2 – Tap “General” on the left side
Step 3 – Tap “About” on the right side
Step 4 – Find the "Version"
Does your version say 12 or higher?
If so, then you’re all set! If not, you'll need to upgrade to the latest version.
Mac Laptop Settings
Live Check-In can be run on Mac laptops that have an M1 chip or above. Live Check-In was designed specifically for iPads and iPhones. Certain Mac laptops may be compatible, but you may experience connectivity or display issues even on compatible Mac laptops. We recommend practicing with Live Check-In using the specific devices you plan to use at your event to ensure the best experience.
Note: You can run either the Hub app or the check-in/management app on a device. Do not run both apps at the same time on the same device.
Step 1 – Click the apple icon in the top right corner of the screen
Step 2 – Choose "About This Mac"
Step 3 – Find the Chip info
Does your laptop say Apple M1 (or higher) ?
If so, and you're running macOS version 11.0 or higher, then you’re all set! If not, you'll need to use a compatible iOS device or a different Mac laptop that has the M1 chip (or higher).
Alternatively, you can go to the App Store on the laptop; the Live Check-In app will show up when you search for it in the App Store if the laptop is compatible with Live Check-In.