If your guests or participants are not receiving emails sent from FundEasy, here are a few steps you can take to troubleshoot and resolve the issue:
1. Check for Unsubscribed Email Addresses
Sometimes, participants may have accidentally unsubscribed from your organization’s emails. To verify:
Contact FundEasy Support and ask if the participant’s email address has been unsubscribed.
Or, run the Unsubscribed Email Address Report to check it yourself:
View instructions on how to run report here.
If someone is unsubscribed, you can reach out to support with the email address and we can help them rejoin your mailing list.
2. Check Spam or Junk Folders
It’s common for legitimate emails to land in spam folders—especially when coming from systems like FundEasy. Ask your guests to check their spam or junk folders and mark the messages as "Not Spam" if found there.
3. Compare Inbox Behavior
If a participant is receiving emails you send directly from your personal inbox but not emails sent through FundEasy, it could be due to how spam filters are treating messages coming from our system.