These are some of the frequently asked questions about WePay.
What is WePay? WePay is our former payment processing partner. WePay was discontinued by its parent company on April 10th, 2024. Only events that processed online payments on or before April 10th will have utilized WePay. For information about our current payment processing partner, Stripe, please see this section of our Knowledge Base.
Can I still use WePay for my current event? No; WePay was discontinued by J. P. Morgan/Chase and is no longer in service. The termination date for WePay was based on each partner's contract renewal date. For FundEasy, this was April 10th, 2024.
Where can I find information about transactions processed by WePay? Merchant-specific reports are no longer available within your FundEasy account. To view information about transactions, please log into your WePay account directly at WePay.com. The Payments tab will show the completed transactions, including payments, refunds, chargebacks, and settlements. Where it shows "Settlement from," this is the money from your Payment Account in WePay sent to your bank account.
Where can I find information about settlements/deposits coming WePay? Log into your WePay account. From the Reporting tab in WePay on the left, choose Settlements and then click Download to CSV to have that report link emailed to you. This report is similar to the Settlement report that used to be available in FundEasy, but does not contain the complete contact information for the payer.
Why can't I see anything on my WePay dashboard? Your WePay dashboard (accessed from the account dropdown in the upper right hand corner) is no longer available from within FundEasy. It will display the username associated with your WePay account so you can log into WePay.com to see that information. (Note: Click here for instructions about how to switch between payment accounts when you're logged in at WePay.com.)
How were donor-paid fees handled by WePay? WePay offered the ability to have donors pay the processing fees for their gifts made through your WePay account for Crowdfunding, Attendance and Peer-to-Peer events. If this settings was enabled in your event while processing payments with WePay:
Only the donation is tax deductible. Peer-to-Peer receipts and invoices will state this clearly and list the fees and donation separately. If you've been advised by your tax expert to handle this differently, you may want to receipt your donors out of your own accounting software.
Fees are not included in totals on fundraising pages. In Reports, a separate column shows the fees for each transaction, and you can easily tell which transactions had covered fees.
Integration with eKYROS and Waycool (CoolFocus) also separates the fees from the donation.
If a transaction is refunded or charged back, both the donation and the fees are returned.
How did WePay handle chargebacks? A chargeback happens when a credit card holder contacts his bank or credit card company to dispute a charge on his account.
There is a $15 fee for chargebacks in addition to the funds being withdrawn from your account.
If the funds in your WePay account are insufficient to refund the payer, the processor will debit the bank account on file.
If you receive a chargeback, you will be notified by email.
You will also see the Charged Back status in your reports, Column Browser (in Peer-to-Peer events), and in the transaction log for that payment.
How can I issue a refund through WePay? You will need to log into you WePay account at WePay.com to issue a refund.
Refunds usually take 3-7 business days.
There is no additional fee for refunds, however to return the total amount to the payer, WePay will deduct both the deposited amount and the processing fees from the organization's account.
If the funds in your WePay account are insufficient to refund the payer, the processor will debit the bank account on file.
How can I contact WePay? If you have a question about transactions or deposits that were processed through WePay, you can contact them from this page on their website.
What should I do if I can't log into my WePay account? Please check the WePay dashboard in your FundEasy account (from the account dropdown in the upper right hand corner) to see what username is associated with your WePay account. If you don't have access to that login, please contact WePay support for assistance.
Where would I find the WePay Terms of Service? Those are available from your WePay account on wepay.com in the lower right corner of your dashboard.
