Some users report they cannot log into FundEasy from the home page. Sometimes they receive a "Page Not Found" or "Error in Loading". This issue most commonly happens after changing a FundEasy password. Clearing the cache should resolve this issue.
All internet browsers are different, but you can search for browsing history in the browser's menus or search the internet for the instructions.
In Chrome, click the 3 horizontal lines in the right side of the browser toolbar, then scroll to More Tools and select Clear Browsing Data.
For more help visit Chrome website.In Firefox, click the Library button toward the right side of the browser toolbar, click History, and click Clear Recent History.
For more help visit the FireFox website.In Safari, choose Clear History in the History menu at the top of the screen.
For more help visit the Apple websiteIn Internet Explorer, use the Gear icon to go to Tools, Safety, then Delete Browsing History.
For more information see this article from Microsoft.In mobile Safari: Go to settings -> Safari -> Clear History and Website Data.
In Android: Start your browser. Tap Menu, and then tap More. Select Settings. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.
You may need to restart your browser after you have made these changes.
For information on clearing the cache on other browsers, you can do an Internet search on "clear cache" for your specific browser or check this page for more instructions.